Billing & Credits
Understand AI credits, purchase packages, manage billing, and track usage for your TrialClouds account.
What are AI Credits?
AI Credits are the currency used to power virtual try-on processing.
1 Credit = 1 Try-On Image
When a customer:
Uploads their photo ✅ (free)
Selects product and clicks "Try On" ✅ (free)
AI processing completes ✅ → 1 credit consumed
Downloads result image ✅ (free)
Only successful try-on processing consumes credits. Uploads, previews, downloads, or failed attempts do NOT consume credits.
Credit Balance
Viewing Your Balance
Dashboard Home
Credit balance shown in top-right corner
Real-time updates as credits are used
Credits & Billing Page
Credit Types
Free Credits
Included with new accounts (e.g., 50 free credits to start)
Promotional credits from campaigns
Never expire
Used first before purchased credits
Purchased Credits
Credits you buy via credit packages
Added to your balance immediately
Expire 1 year
Roll over month-to-month
Total Balance = Free Credits + Purchased Credits - Used Credits
How to Purchase
Payment Security: All transactions processed via Razorpay / PayPal (PCI-DSS compliant). TrialClouds never stores your payment details.
Credit Ledger (Transaction History)
Track all credit activity in the Credit Ledger.
Accessing Ledger
Ledger Table
Date & Time
When transaction occurred
Type
Credit Added, Credit Used, Refund, Bonus
Amount
Number of credits (+100, -1, etc.)
Description
What triggered the transaction
Reference
Transaction ID, Order ID, Product ID, or Visitor ID
Transaction Types:
Credit Added (+):
Package purchase: "Purchased 500 credits (Order #xyz)"
Free credits: "Welcome bonus: 100 credits"
Refund: "Refund for failed try-on"
Obtained: "Campaign bonus: 50 credits"
Credit Used (-):
Try-on completed: "Try-on completed (Visitor: vis_abc123, Product: shirt-123)"
Shows which customer and product consumed credit
Adjustment:
Manual adjustments (rare, done by support)
"Credit adjustment: [reason]"
Low Balance Alerts
Avoid running out of credits mid-campaign.
Automatic Alerts:
Email notification when balance < 10% credits
Dashboard banner warning
Manual Monitoring:
Check dashboard daily
Set a personal minimum (e.g., always keep 100+ credits)
Purchase before weekends/holidays
What Happens When Balance Reaches Zero:
New try-ons will fail
Customers see error: "Service temporarily unavailable" or similar
No charges; widget simply won't process
⚠️ Poor customer experience – avoid by monitoring balance!
Refunds & Support
Requesting a Refund
Valid Reasons:
Technical issue prevented try-on from working
Duplicate charge
How to Request:
Contact Support
Email [email protected]
Refund Policy:
Unused credits from recent purchase: Full refund within 30 days
Used credits: No refund (service was consumed)
Technical failures: Credits refunded or re-added
See full [Refund Policy]
Subscription Plans (If Applicable)
If TrialClouds offers subscription plans (e.g., monthly/annual with included credits):
Plan Features
Free Plan
50 one-time free credits
1 site
Basic features
Email support
Premium Plan
500 credits/month
5 sites
All features
Priority email support
Enterprise Plan (Custom)
Custom credits allocation
Unlimited sites
Custom integrations
Managing Subscription
Upgrading:
Downgrading:
Canceling:
Reactivating:
Free Tier & Trial
New Account Credits
New users get:
50 free credits to test the service
All features unlocked during trial
After Free Credits:
Purchase credit packages to continue
Or subscribe to a plan
Educational/Non-Profit Discounts
If eligible:
Email [email protected]
Provide proof of status (e.g., .edu email, non-profit registration) May receive:
Discounted credit packages
Free monthly credits
Reduced subscription rates
Optimizing Credit Usage
Maximize Value
Tips to Reduce Credits Wasted:
High-Quality Product Images
Better images = better results = more downloads = better ROI
Test Before Launch
Use your free credits to test all products
Fix issues before customers use live site
Monitor Analytics
Identify low-performing products (low download rates)
Improve images or remove try-on from those products
Focus on high-converters
Educate Customers
Instructions: "Upload a clear, front-facing photo for best results"
Better uploads = better results = higher satisfaction = more downloads
A/B Test Button Placement
Ensure try-on feature is visible and accessible
More usage from engaged customers (higher download %) is better than many tests with no downloads
Retarget Downloaders
Customers who download images have high purchase intent
They already "spent" your credits wisely
Focus marketing on them for highest ROI
FAQs
What happens if I cancel my subscription?
Your credits remain in your account. You can still use them; you just won't receive new monthly credits.
Can I share credits across multiple sites?
Yes, all sites under your account share the same credit pool.
Do uploads or downloads consume credits?
No, only successful AI processing (try-on completion) consumes credits.
What if a try-on fails – do I lose the credit?
No, failed attempts do not consume credits. If a credit was deducted incorrectly, contact support for refund.
Are there bulk discounts?
Yes, larger packages have lower per-credit costs. For >10,000 credits, contact sales for enterprise pricing.
Can I get an invoice for tax purposes?
Yes, invoices are available in the Payment History section. Download as PDF.
Best Practices
Purchase in Bulk: Larger packages = better per-credit pricing
Monitor Weekly: Check usage trends to forecast needs
Budget Seasonally: Buy more before peak sales seasons
Track ROI: Measure revenue vs credit costs for business case
Optimize Quality: Better images = better results = better credit efficiency
Export Ledger: Monthly exports for accounting records
Related Guides:
Questions about billing? Email [email protected]
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