Support

Get help with TrialClouds and contact our support team.

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Support Email

Email: [email protected]

Response Time: Typically 24-48 hours (business days)

Need help? Email us at [email protected]. We are here to help!

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What to Include in Your Email

To help us resolve issues faster, please include:

• Site ID (from your dashboard)

• Store URL where the issue occurs

• Steps to reproduce the problem

• Screenshots or screen recording

• Browser & device (e.g., "Chrome 120 on Windows 11")

• Console errors (F12 → Console tab) if applicable

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Common Topics We Help With

• Installation and setup issues

• Widget not appearing or not working

• Product image quality and try-on results

• Analytics and data questions

• Credits and billing inquiries

• Domain configuration and CORS errors

• Shopify app setup and theme editor questions

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Self-Help Resources

Before emailing support, you might find answers here:

• Common Issues

• Installation Verification

• FAQs

• Getting Started

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Feature Requests

We love feedback! If you'd like to request a feature, follow the steps below.

1

Contact us

Email your feature request to: [email protected]

2

What to include

• Feature idea

• Why it's important for your business

• Example use case

• Priority level (nice-to-have vs critical)

We review all requests and prioritize based on demand.

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Bug Reports

If you find a bug, please send the following information so we can investigate:

What to include in a bug report

• Description of issue

• Steps to reproduce

• Expected vs actual behavior

• Screenshots or error messages

• Browser and device details

• Site ID

We'll investigate and follow up as soon as possible.

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TrialClouds currently offers email-only support. There is no phone support or community forum at this time.