FAQs
Quick answers to common questions about TrialClouds AI virtual try-on.
General Questions
What is TrialClouds?
TrialClouds is an AI-powered virtual try-on solution for eCommerce. Customers upload their photo and see how clothing looks on themselves before buying. It helps reduce returns and increase conversion rates.
How does it work?
Customer initiatesCustomer clicks "Try On" button on your product page. Photo uploadThey upload their photo or take a selfie.
Face swap: Our AI swaps their face onto the model photo wearing your product.
Preview: Customer sees realistic preview of themselves wearing the item.
Download & purchase: They can download the result and proceed to purchase with confidence.
Technology: Advanced AI face-swapping, trained on millions of images for realistic results.
What types of products work with virtual try-on?
Best for:
T-shirts, shirts, blouses
Dresses
Jackets, coats, hoodies
Tops and upper-body apparel
Also works with:
Accessories worn on upper body (scarves, necklaces in view)
Some eyewear (sunglasses, glasses)
Not recommended for:
Pants, shorts (lower body only)
Shoes (requires different tech)
Very small accessories (rings, bracelets)
Key requirement: Product must have model photo with visible face.
How accurate are the results?
Results are highly realistic when using high-quality product images. The AI:
Preserves customer's facial features, skin tone, and hair
Accurately places product on model body
Matches lighting and maintains proportions
Quality depends on:
Product image quality (clear model face, good lighting)
Customer photo quality (front-facing, well-lit)
With optimal images, customers typically rate results 4-5 stars (out of 5) for realism.
Which platforms does TrialClouds support?
Fully Supported:
Shopify (app installation + manual)
WooCommerce / WordPress
Custom HTML/CSS websites
Webflow
Squarespace
Wix
Magento
BigCommerce
Any platform that allows JavaScript embeds
Installation Methods:
JavaScript widget (universal, works everywhere)
Shopify app (code-free for Shopify)
Installation & Setup
How long does installation take?
Shopify App: 5-10 minutes (no code required) Manual Installation (any platform): 10-15 minutes (basic HTML/JavaScript) Advanced Customization: 30-60 minutes
Most merchants have it working within 15 minutes!
Do I need coding knowledge?
Shopify App: No coding needed, fully visual setup Manual Installation: Basic HTML knowledge helpful but not required (copy-paste code)
We provide step-by-step instructions with code examples.
Can I customize the button design?
Yes! You can:
Change button text ("Try On", "Virtual Try-On", custom)
Style with CSS (colors, size, font)
Add emojis or icons
Position anywhere on product page
Use multiple buttons
Can I test it before going live?
Create site in dashboard Install widget: Test yourself on product pagesUse your free creditsOnce satisfied, launch publiclyFree credits included for testing!
What is a Site ID?
Your Site ID is a unique identifier (like cmkozmnbi00012euxrl81rx69) that connects your domain to your TrialClouds configuration.
You need it for:
Embedding the widget script
Shopify app configuration
Find it: Dashboard → Sites → Your Site → Copy Site ID
Functionality & Features
Can customers try multiple products?
Yes! Customers can:
Try on multiple products in one session
Compare different styles
Switch between products without re-uploading photo
Note: Each successful try-on consumes 1 credit (even if same customer, different product).
Does it work on mobile devices?
Yes, fully optimized for mobile!
Responsive design adapts to any screen size
Camera access for selfies (or upload from gallery)
Touch-friendly interface
Fast loading on mobile networks
Recommendation: Use sticky bottom button on mobile for best visibility.
Can customers save their results?
Yes! Customers can click "Download" to save the try-on result image to their device.
Why it matters: Customers who download are 3-5× more likely to purchase!
What happens to uploaded photos?
Privacy & Security:
Photos stored in secure AWS S3 / Cloudflare R2 private buckets
Used only for generating try-on results
Automatically deleted after 30 days
Not shared with anyone
Not used for training or marketing
Not posted publicly
See Data Handling
Can I track who uses try-on?
Yes! Dashboard analytics show:
Total widget opens, try-ons, downloads
Geographic distribution (countries)
Product-level metrics (which products most tried)
Individual visitor tracking (if you provide email/name)
Anonymous by default: Visitors tracked by device ID, not personal info (unless you opt to send it).
Pricing & Credits
How much does it cost?
Credit-Based Pricing:
1 AI Credit = 1 Try-On Image
Purchase credits in packages
Credits never expire
Example Packages:
100 credits: $10 ($0.10 per try-on)
500 credits: $40 ($0.08 per try-on)
2,000 credits: $140 ($0.07 per try-on)
When are credits consumed?
Credits are used only when:
Customer successfully completes AI processing (try-on is generated)
Credits are NOT used for:
Opening the widget
Uploading photos
Downloading results
Failed attempts (no face detected, errors)
In sum: 1 successful try-on = 1 credit consumed
Can I get a refund?
Yes, under certain conditions:
Unused credits within 7 days of purchase: Full refund
Technical failures (credits deducted but no result): Credits refunded or re-added
See refund policy or email [email protected]
Is there a free trial?
Yes! New accounts include:
50 free credits to test the service
No credit card required to start
After free credits, purchase packages to continue.
Privacy & Security
Is customer data secure?
Yes! TrialClouds is built with security as a priority:
HTTPS only (encrypted connections)
Private S3 / R2 storage for images (not publicly accessible)
Presigned URLs (temporary, expire after 1 hour)
Data deletion (images auto-edeleted after 30 days)
No cookies (localStorage only, privacy-friendly)
GDPR compliant (data access, deletion, portability rights)
Is TrialClouds GDPR compliant?
Yes! We provide:
Data access (export visitor data)
Data deletion (upon request)
No third-party sharing
Clear privacy disclosures
Merchants must inform customers about data collection in their privacy policy.
Can customers opt out?
Yes, virtual try-on is optional:
Customers choose whether to use it
If they don't want to upload photo, they can skip (normal shopping)
No personal data collected unless they use the feature
Where are images stored?
Images are stored in:
AWS S3 or Cloudflare R2 private buckets
Access controlled (only authorized systems)
Encrypted at rest and in transit
Auto-deleted after retention period (30 days)
Technical Questions
What browsers are supported?
Desktop:
✅ Chrome 90+ (Windows, Mac)
✅ Firefox 88+ (Windows, Mac)
✅ Safari 14+ (Mac)
✅ Edge 90+ (Windows)
Mobile:
✅ Safari (iOS 14+)
✅ Chrome (Android, iOS)
✅ Firefox (Android, iOS)
Not Supported:
❌ Internet Explorer (IE11 or earlier)
Does it slow down my website?
No! The widget:
Loads asynchronously (doesn't block page rendering)
Script size: ~50KB (compressed)
Loads additional assets only when customer opens widget
Typical impact: <100ms added to page load
Does it affect SEO?
No negative SEO impact:
Async loading (doesn't block rendering)
No impact on Core Web Vitals (when properly installed)
Google can index product pages normally
Actually improves engagement metrics (time on site, lower bounce rate)
Potential SEO benefit: Better user engagement signals!
Can I use it with my existing theme/plugins?
Yes! TrialClouds is designed to work alongside:
Any theme/template
Other JavaScript libraries (jQuery, React, Vue, etc.)
Analytics tools (Google Analytics, Facebook Pixel)
Chat widgets (Intercom, Drift)
Other eCommerce plugins
Conflicts are rare. If you encounter an issue, contact support.
What if I have multiple stores/brands?
You can create multiple sites in one TrialClouds account:
Each site has unique Site ID
Separate branding (logo) per site
Shared credit pool across all sites
Separate analytics per site
Use cases:
Multi-brand businesses
Regional stores (US, EU, Asia)
Staging + production environments
Analytics & Optimization
How do I know if it's working?
Dashboard Analytics show:
Widget interaction (customers clicking button)
Try-ons completed (AI processing)
Downloads (high purchase intent!)
Visitor details (who, when, what products)
Product performance (which items most tried)
Check dashboard weekly to track performance.
How can I improve results quality?
#1 Factor: Product Image Quality
Use images with:
Clear model face (front-facing)
Good, even lighting
High resolution (1200×1200px+)
Natural model poses
Clean backgrounds
Can I A/B test different button placements?
Manual: Test different placements week-by-week, compare analyticsTool-based: Use A/B testing tools (Google Optimize, VWO, Optimizely) to split-testTest:Button placement (above cart vs below images)Button text ("Try On" vs "See Yourself")Button color/styleMeasure: Click-through rate, downloads, conversionsSee Button Placement Best Practices
Support & Help
How do I contact support?
Email: [email protected]
Include:
Site ID
URL of issue
Browser/device
Screenshots/error messages
Steps to reproduce
Response time: Usually 24-48 hours (business days)
Note: No phone support or live chat currently. Email only.
Is there documentation?
Yes! You're reading it! 😊
Available Resources:
Getting Started Guide
Installation Guides (Shopify, Universal)
Configuration Guides
User Guides (Dashboard, Analytics, etc.)
API Reference
Best Practices
Troubleshooting
Privacy & Security docs
Start: Documentation Home
Can I request new features?
Yes! Email [email protected] with:
Feature description
Use case (why you need it)
Priority for your business
We review all requests and prioritize based on demand.
What if I find a bug?
Report bugs to [email protected] with:
Detailed description of issue
Steps to reproduce
Expected vs actual behavior
Screenshots/error messages
Browser/device info
We'll investigate and provide fix or workaround.
Business & Use Cases
Can I white-label the widget?
Branding Controls:
Upload your logo (shows in widget)
Choose your brand color
Optional: Hide "Powered by TrialClouds" badge (plan-dependent)
What's the ROI?
Typical Benefits:
Conversion rate increase: 15-30% for try-on users
Return rate reduction: 30-50% lower for try-on customers
Average order value: Often higher (more confidence = more purchases)
Example ROI:
Spend: $100 on AI credits (1,400 try-ons)
Result: 40% download rate = 560 high-intent customers
If 30% purchase at $80 AOV = $13,440 revenue
ROI: 13,340% 🚀
Troubleshooting Quick Answers
Why isn't the button showing?
Check:
Script installed?
Button HTML added with correct class?
CSS hiding it?
JavaScript errors?
See Common Issues
Why does try-on fail?
Possible causes:
No AI credits remaining
Product image has no model face
Customer photo doesn't show face clearly
Technical error
Why are results low quality?
#1 cause: Poor product image quality
Fix: Use high-res images (1200px+) with clear model faces and good lighting.
Why isn't data showing in dashboard?
Check:
Site is Active?
Customers actually using feature?
Date range filter correct?
Wait 24 hours after first use?
Questions Not Answered Here?
More Resources:
Contact Support: [email protected]
We're here to help! 😊
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